Contact / Grievance
A traceable route for product, privacy, commercial and service concerns.
Primary channel
Email [email protected] with your name, reply contact, relevant company/tenant or enquiry reference, category and concise description. Do not send passwords, OTPs, banking credentials or API secrets.
Routing
Use subject Privacy for personal-data requests, Grievance for unresolved customer/consumer concerns, Security for suspected vulnerabilities/incidents, and Support for operational assistance.
Timelines
Where Indian consumer/e-commerce grievance rules apply to a transaction, the grievance process should meet the applicable statutory timelines. Enterprise support timelines remain governed by the applicable agreement/SLA.
Statutory contact
Legal entity: AURA Trinity Pvt. Ltd. A named grievance officer/contact person, official telephone number, CIN and registered-office particulars must be inserted from verified corporate records where applicable. Until then, the published enquiry/grievance email remains [email protected] and no statutory identifier is guessed.