Support Policy

Use [email protected] unless your agreement provides a dedicated channel. Include tenant/company code, affected module, impact and reproducible details when appropriate; never email passwords or secret keys.

Response targets, support hours, severity levels, uptime commitments and escalation paths are binding only when stated in the applicable SLA/agreement.

Use subject Security for security issues and Privacy/Grievance for data or complaint matters. Minimize sensitive evidence.

Production configuration, module resets, data corrections and custom changes should be authorized, logged, tested and quoted where required.